Helping a State Government Department Scale Its Critical Compliance Education and Certification

The more robust solution that they found was the Bridge LMS, which the Vermont Department of Liquor and Lottery moved to in 2017.

With the Bridge learning management system, Vermont DLL is now better able to deliver a frictionless learning experience. Customers purchase the course appropriate to their license and log in via the DLL’s ecommerce storefront. This storefront is integrated with Bridge, allowing users to seamlessly launch the course and start learning. Certification is available to print and/or email after completion of a final exam module. Furthermore, the DLL is using an API to share completion data with the storefront and its data management system, allowing it and its clients to more easily track certifications.

Bridge’s account and user role features helped to solve DLL’s issues surrounding the requirements of organizations with hundreds of their own users to administrate. DLL is able to provide these organizations control over their own sub-accounts. These sub-accounts are branded appropriately for the organization, and controlled by key individuals with administrative privileges. In this way, clients gain self-service capabilities for actions such as adding new users, assigning them to required programs, and accessing employee certification—all tasks that would have required intervention from the DLL team on the legacy system. Bridge also tracks this activity to support DLL’s billing processes.

Internally, these user roles have helped DLL apply flexible and common sense privileges across the wide-ranging work it performs. For example, when the administrator needs someone to pull data from a certain account, an appropriate role can be assigned to make that possible. These permission controls ensure that the right people have the right access and that accidental changes are avoided.

Bridge’s stability and interoperability have proven invaluable while DLL has searched for the optimal storefront solution—despite changes in storefront provider and model, Bridge has ensured account holders enjoy uninterrupted access to their accounts and their courses. Bridge additionally provided support that helped DLL understand some of the technical issues it had on legacy SCORM packages, providing remedies and workarounds that ensured full synchronization and improved customer experiences.

From a content creation perspective, Vermont DLL benefits from the analytics reporting Bridge provides, using insights on overall test performance and scores for individual test questions to inform future content production. The DLL is also a user of Bridge Advanced Video, which it uses to deliver video to licensees with a more professional feel than would be possible via mainstream video platforms such as YouTube. It also uses Bridge Advanced Video internally to provide access to video how-tos for key procedures.