Explore feedback from the SoftwareReviews Emotional Impact Report to see what sets Bridge LMS apart for customers and how they rate their experience.
Training and developing employees will always be critical to an organization’s success. That’s why we believe investing in people requires innovative training programs and modern, scalable skills development solutions.
Bridge is committed to equipping organizations with the tools to engage and motivate people and unlock their full potential through continuous product innovation and an outstanding customer experience.
It’s this dedication that saw us recognized as a champion in customer experience by Info-Tech’s SoftwareReviews in its 2022 Learning Management System Emotional Footprint ranking.
As a top-rated learning platform, users highly rate their experience, earning Bridge a +81% Net Emotional Footprint Score.
What Is the Emotional Footprint and How Is it Measured?
When choosing the right learning platform, the user experience is as valuable as the features and capabilities on offer.
The SoftwareReviews Emotional Footprint rating is based on user review data, and evaluates and ranks products based on emotional response ratings in over 20 aspects of the relationship, including:
- Service experience
- Conflict resolution
- Negotiation and contract experience
- Strategy and innovation
- Product impact
As a peer review platform, SoftwareReviews evaluates and ranks solutions based on the emotional response ratings from professionals. Aggregating and visualizing the data into easy-to-understand grids and charts presents an immediate and accessible scoring system. The system shows how professionals feel about their experience with software vendors and the areas where these solutions excel.
This feedback empowers buyers in their decision-making, giving them the information they need to select the right platform based on their peers’ experiences and views.
How Bridge Drives Business Value and Creates an Outstanding Customer Experience In the LMS Category.
As a top-rated Learning Management System (LMS) provider, Bridge demonstrates a great overall experience and delivers exceptional value by optimizing processes, creating rewarding learning experiences, and nurturing a strong emotional connection.
Here are some of the sentiments Bridge customers shared about their experience, with feedback highlighting what they value from the platform.
1) Unparalleled Vendor Support
For Bridge, “people matter most” underpins each and every interaction. Nowhere is this more true than in the ongoing support customers receive, and survey results highlight the positive experiences, as 83% express satisfaction with Bridge.
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2) Continuous Product Innovation and Improvement
To create and sustain business value, Bridge keeps pace with rapidly evolving market trends and emerging customer needs by enhancing and improving products.
As a result, 84% rate Bridge favorably on the ability to continually improve and deliver cutting-edge solutions, and 86% are positive about Bridge’s product enhancements.
3) Enabling Organizational Performance and Productivity
A positive learning culture is the key to great performance outcomes across the organization, and the best LMS can improve productivity and engage employees.
Bridge users are delighted with the features that create learner satisfaction and enable collaboration, and 77% of users highly rate our content creation and authoring tool functionality. In addition:
- 91% believe that Bridge enables productivity
- 90% say Bridge enhances performance
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4) Easy to Use for Administrators and Learners Alike
Bridge’s tools are designed to be simple to use yet powerful in action. Feedback shows that customers value Bridge for its simplicity and straightforward navigation, enabling first-time users to launch, integrate, and adapt the LMS to their needs.
Users also rate the solution positively for its ease of IT administration and data integration. As a testament to the smooth onboarding process and ongoing support:
- 83% are satisfied with the ease of implementation
- 81% are satisfied with usability and intuitiveness
- 81% are satisfied with the ease of IT integration
5) Exceptional Customer Training
Bridge’s highly effective and readily accessible onboarding support stood out for customers and earned a reputation for exceeding expectations. When it comes to quality and availability of training, 81% rate their experience positively.
Access to training equips admins and learners with the knowledge to take full advantage of the platform. Bridge averaged 94% positive feedback, as customers across the board describe their experience as 'caring' and 'respectful’.
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About SoftwareReviews
SoftwareReviews’ mission is to elevate the B2B software experience for both buyers and providers, by empowering organizations with the best data, insights, and advice to improve the software buying and selling experience.
Combining customer experience-focused reviews with decades of technology coverage, action-oriented research, and advisory services offers unique insights into the B2B software market. This research helps to build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape.
SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm with over two decades of experience advising technology and business leaders. Visit SoftwareReviews to find out more.
About Bridge
Bridge offers an award-winning learning management system and performance platform in one unified experience. Employee development and engagement is at the heart of everything we do. Design and deliver training programs, and take learning to a new level with tools designed to make conversations about workplace performance easier.
Bridge has helped thousands of organizations worldwide drive growth by bringing learning, skill building, and employee engagement together in one easy-to-use platform. Find out more about Bridge and request a demo here.
